In case of delay or cancellation that causes you to miss your flight, please contact Dohop directly. We will help you find an alternative flight and communicate with the airlines to help get the best outcome for you.
Changes to your booking
If for some reason you decide to cancel or change your flight anytime after you booked then please contact Dohop to verify your options before making any changes.
I need an invoice for my reservation
To receive an invoice for your Dohop fee, please send the following information to firstname.lastname@example.org: Name: Street Address: City, ZIP / Post Code, Country: Phone | Email: In case you need invoi...See more
What is the Dohop connection service?
The purpose of the Dohop connection service is to make your self-connecting journey secure and comfortable if one or more of your flights are rescheduled, delayed or cancelled due to factors that c...See more
What is self-transfer?
When you book a connecting journey with Dohop, at least two bookings are generated directly with the carriers involved, be it an airline or a ground transport provider. This means that when you lan...See more
Making changes to your flight
There are two ways to make changes to your booking. By logging in to the "Manage my booking" section on the airline's official website. By contacting the airline customer support via the available...See more
Changing or correcting a passenger's name
Changing or correcting a passenger's name To change or correct a passenger's name, you need to contact the airlines directly. Once you've made these changes, please forward your updated confirmatio...See more
You can cancel your flight reservation(s) by contacting the airlines directly. Please be aware that most airlines charge a fee for voluntary cancellations, and some fares will be non-refundable. ...See more
Can I add checked bags after I've made a booking?
Yes, you can. To do this, please visit the websites of the respective airlines on your journey and use the Manage my Booking facilities. Alternatively, please contact Dohop directly for additional ...See more
What should I do if I missed my connecting flight?
If you missed a connecting flight due to a delay or cancellation, please contact Dohop immediately for alternative travel options. Our phone support is available 24/7. To contact Dohop, please use ...See more
What happens if my flights have been changed by the airline?
In case one or more of your flights are rescheduled, you will receive email updates. If the changes have a negative impact on your connecting flight, our customer service representatives will be on...See more
Terms & Conditions
Dohop Connection Service These are the Terms on which Dohop supplies Dohop Connection Service to the Customer. Terms that are capitalised have specific meanings, which are set out in clause 1. ...See more