When can I make a claim? If you experience disruptions during your self-connected trip booked with ConnectSure, such as a missed connection due to flight or train delays or cancellations, you may be eligible to submit a claim.

What can I claim for? You can claim for expenses related to:

• Substitute Trips (rebooking to reach your destination) *
• Overnight accommodation (up to €100 per night per passenger) *
• Meals and beverages (up to €15 per passenger per day, if your new flight causes the connection time to be extended by more than three hours ) *

*Please note that all claims are subject to terms and conditions outlined in the Dohop Connection Service agreement.

How do I submit a claim?

To submit a claim:

1. Fill out the claim form available in the Manage My Booking section or directly at dohopconnect.com/claims.
2. Provide the required supporting documents, such as:
   • Receipts for substitute trips, accommodation, or meals.
   • Documents with details of your trips, including dates, times, departure, and arrival locations.

What happens after I submit my claim?

• Dohop reviews the claim based on the provided documents and the terms of your booking.
• Reimbursements are issued via the payment method you provided once the claim is approved.
  
  

Important to know:

• Keep costs as low as possible to ensure claim eligibility.
• Claims cannot be made for disruptions caused by extraordinary circumstances (e.g., political unrest) or traveller errors (e.g., missing flights due to personal delays).

If you have any questions or need assistance, feel free to contact us.

To contact Dohop, please use the help widget   in the bottom right corner of this page or click HERE

We’re here to help you make your journey as smooth as possible!