If one of your flights is delayed, what you should do next depends on:

• Which flight is delayed

• Whether your connection is at risk

• Whether your booking includes ConnectSure protection

Airlines manage delays for their own flights, but delays can affect your ability to complete a self-transfer journey.

First step: follow real-time updates

If your flight is delayed, always rely on real-time information from:

• Airport departure screens

• Gate announcements

• Airline mobile app or SMS notifications

These sources provide the most up-to-date operational information.

Check messages from Dohop for guidance

If your connection is at risk, Dohop may send you a message with guidance on what to do next.

This message may include instructions on how to contact our support team through:

• WhatsApp

• Messenger

• Our chatbot

• Phone support

We recommend reviewing this message so you can quickly reach the right support channel if needed.

Which flight is delayed?

If your first flight is delayed

If your first flight is delayed, there may be a risk of missing your next flight.

In this case:

• Monitor updates from the airline

• Speak to airline staff as soon as possible

• Contact Dohop if your connection becomes at risk

If your booking includes ConnectSure, assistance may be available according to the service terms.

If your second flight is delayed

If your second flight is delayed, you should follow instructions from the airline operating that flight.

In most cases:

• The airline will provide updated departure information

• You may be rebooked if necessary

• This situation usually does not affect flights already completed

If you are unsure what to do or need general guidance, you can contact Dohop support.

If you miss your connection due to a delay

If a delay causes you to miss your next flight:

• Contact Dohop as soon as possible

• Follow the instructions provided by our support team

If your booking includes ConnectSure, assistance may be available according to the service terms.

If you do not have protection:

• Each airline is responsible only for its own flight segment

• You may need to arrange alternative travel independently

At the airport during a delay

If your flight is delayed while you are at the airport:

• Stay near the gate

• Follow airline announcements

• Speak to airline staff for updates

If your itinerary includes a self-transfer connection, monitor your connection time carefully.

Keep your documents

If your journey is affected by delays, keep:

• Delay notifications

• Boarding passes

• Receipts for necessary expenses

These may be required for claims or reimbursement processes.

Need assistance?

If your journey is disrupted and you need help, contact us via:

• WhatsApp

• Messenger

• Our chatbot

• Phone support

These channels allow us to assist you as quickly as possible.