If one of your flights is cancelled, what you should do next depends on:

• Which flight in your journey was cancelled

• When the cancellation happens

• Whether your booking includes ConnectSure protection

This guide explains what to do in each situation.

First step

If your flight has been cancelled:

• Check the airline’s message (email, SMS, app, or airport screens)

• Confirm which flight has been cancelled

• Speak to the airline staff or contact the airline as soon as possible

Airlines manage cancellations for their own flights and will usually offer rebooking or refund options.

Which flight was cancelled?

If the first flight was cancelled

If the airline cancels your first flight, they will normally offer:

• Rebooking on another flight, or

• A refund or travel credit

However, if your journey includes a self-transfer connection, changes to the first flight may affect your ability to take the next flight.

If this happens:

• Contact Dohop as soon as possible for guidance

• Do not purchase new flights until you understand your options

If your booking includes ConnectSure, our team can help you explore alternative travel arrangements.

If the second flight was cancelled

If the airline cancels your second flight, you should contact that airline directly.

In most cases, the airline will:

• Rebook you on another flight to your destination, or

• Offer a refund or travel credit

This situation usually does not affect earlier flights that have already been completed.

If the cancellation happens before your travel date

If your flight is cancelled days or weeks before departure:

• Contact the airline first to review your options

• Check how changes affect the rest of your itinerary

If your journey includes a self-transfer, contact Dohop so we can help you understand any impact on your connection.

If the cancellation happens at the airport

If your flight is cancelled on the day of travel:

• Speak to airline staff immediately

• Ask about rebooking options

• Follow the airline’s instructions

If your itinerary includes a self-transfer connection, contact Dohop support as soon as possible.

If your booking includes ConnectSure

If you have ConnectSure protection and the cancellation causes you to miss a connection:

• Contact Dohop immediately

• Our team will guide you on the next steps

• Follow our instructions before making any new purchases

Eligibility and assistance depend on the ConnectSure terms.

If your booking does not include protection

If you do not have protection:

• Each airline is responsible for managing cancellations of their own flights

• You may need to arrange alternative travel independently

• Airline policies for rebooking or refunds will apply

Dohop can provide general guidance but cannot manage airline decisions.

Keep your documents

If your journey is disrupted:

• Keep airline cancellation messages

• Keep booking confirmations

• Keep receipts for necessary expenses

These may be needed for claims or reimbursement processes.

Need help?

If your flight has been cancelled and you are unsure what to do:

• Contact Dohop using the help widget on this page

• Or call one of our local support numbers : local telephone numbers here.

Our team will guide you based on your specific booking.