Airlines are responsible for providing special assistance at the airport or onboard the aircraft. Passengers are required to book any assistance with the airlines rather than the airport. Once at the airport, check-in agents will liaise with the assistance team. 

Please visit the airlines' websites for more information regarding how to get special assistance at the airport. If you would like to receive special assistance at the airport, you need to pre-book it through your airline at least 72 hours before your flight. 

To contact Dohop, please use the help widget in the bottom right corner of this page or call us. Find a list of our local telephone numbers here.