A rental car can be booked as an optional extra through our platform. Customers can book a car together with flights or as a standalone service, without booking flights.

The rental car is a separate ancillary service and is not managed by Dohop.

How does car rental booking work?

• Rental cars can be booked and paid for during the booking process

• The booking is made through CarTrawler

• You will receive a separate confirmation email from CarTrawler after booking

Your car rental booking is independent from any flight booking.

Managing your car rental booking

For questions, changes, cancellations, or refunds related to your rental car, you will usually need to contact CarTrawler directly.

To manage your booking:

• Visit https://customer.cartrawler.com/

• Log in using your booking details

• Review your rental information or contact the rental provider shown in your booking

In some cases, you may need to contact the car rental agency directly, especially for pick-up or vehicle-specific questions.

Picking up your rental car

When collecting your rental car, you may need to:

• Present your CarTrawler confirmation email or booking number

• Show a valid driving licence

• Provide a credit card in the driver’s name for deposit or insurance purposes

Credit card requirements and deposit amounts depend on the rental provider and location.

Important to know

• Car rentals are provided and managed by CarTrawler

• Dohop does not handle car rental changes, cancellations, or refunds

• All terms, conditions, and insurance requirements are set by CarTrawler or the rental agency

• Refunds or issues related to the rental car must be handled with CarTrawler or the rental provider

If you’re unsure where to find your car rental details or how to contact CarTrawler, you can reach out to us and we’ll help point you in the right direction.