Dohop is committed to protecting your personal data and maintaining the highest standards of security. Our security and privacy practices are designed to safeguard information while ensuring transparency, trust, and compliance with applicable regulations.

Privacy and Data Protection

We collect and process only the minimum personal data necessary to deliver our services. All data is classified and handled according to its sensitivity, with strict internal policies governing how information is accessed, shared, and retained.

Personal data is never used in testing or development environments. For these purposes, we use anonymised or masked datasets to eliminate any risk of exposing individual identities.

We fully support your rights under data protection laws, including the ability to request access, correction, or deletion of your personal data.

Security Practices

Dohop employs a layered security model to protect all systems and data from unauthorised access, alteration, or loss. Access controls are based on job roles and business need, and authentication methods include multi-factor verification.

All data is encrypted in transit and at rest. Sensitive systems are never accessed through unapproved methods, and production environments are strictly separated from development.

Vendor and Third-Party Assurance

We conduct comprehensive risk-based reviews of third-party vendors who have access to sensitive data or infrastructure. Contracts include data protection and security obligations, and vendor performance is monitored regularly.

Incident Preparedness and Continuity

Dohop maintains formal plans to respond to security incidents and service disruptions. Our teams are trained to act quickly to contain, resolve, and communicate about incidents. We regularly test our ability to recover and ensure service availability.

Compliance and Oversight

We undergo independent third-party assessments to validate compliance with security and privacy standards. Internal reviews and audits help ensure our policies remain effective and up to date with evolving risks.

Your Control and Contact

We believe privacy is a right.

If you have any questions or wish to access or delete your personal data, please contact us at:

📧 privacy@dohop.com

We are committed to handling all requests promptly and in line with applicable laws.