Thank you for visiting this Dohop-powered platform. Dohop ehf. (also referred to as "Dohop", "We", "Us", "Our", "Ourselves") is a technology provider (a company registered in Iceland, at Katrínartún 4, Reykjavík, Iceland, with the company registration number is 480904-3030, and the registered VAT number is 85162) who have developed platform ("Platform") facilitating offering, purchasing and booking of itineraries and related travel services in one go through one single interface. 

A booking made via the Platform of an “Itinerary”, will involve separate booking reservation(s) of one-way / point-to-point tickets. Therefore, in the event of a travel disruption of the Itinerary, the transport carrier causing the disruption is solely responsible for their own disrupted booking reservation. Thus, for your piece of mind, We highly recommend adding TravelSure to your booking. The service allows you access to Our customer assistance program where Our agents will advise and assist you in case your Itinerary has been adversely affected due to a travel disruption by a carrier, subject to the following terms. 

These terms and conditions ("Service Terms") apply to your ("User", "You", "Your", "Yourself") access and use of the Platform and to the services offered and provided by Dohop ("Our Services") via the Platform. We encourage You to study carefully the following terms, as well as Our Terms of Access and Privacy Policy (collectively referred to as "Our Terms") before accessing, using or purchasing Our Services via the Platform. If You do not agree to Our Terms, please do not access or use any of Our Services. Please be aware that, where the context admits, the reference to You in Our Terms shall include and also apply to anyone listed in the same booking as the person making the booking, also referred to as "Travellers".

We provide 24/7 access to Our Dohop Service Centre. Please do not hesitate to reach out to Us at any time, in Your preferred language, via service@dohop.com or by telephone at +44 1200 401410. 

1. A DOHOP-POWERED PLATFORM

1. The Platform brings together traders and consumers in one place, where traders (i.e., transport carriers and/or other third-party traders, collectively referred to as "Service Providers") can promote and sell their individual services and products (collectively referred to as "Services"). The Platform facilitates the combining and offering of Services, giving the consumers a cost effective and convenient choice and flexibility to search, combine, compare, choose, purchase and book in one go a variety of schedules and routings and related travel services, that else could only be booked separately. We refer to completed and confirmed booking orders of Your entire route, along with additional services, made via the Platform as "Booking(s) ".
2. We only provide and are responsible for the Platform and Our Services. If You wish to use Our Platform to access content and search for combinations of content, please read Our Terms of Access. By continuing to access and use Our Platform, You agree to accept the Terms of Access. Do NOT continue to use the Platform if You do not agree with them.
3. If You wish to use the Platform to purchase and make a booking You must have the legal capacity and sufficient age do so, be legally competent in all other respects to enter into binding legal agreements. You may only use the Platform to search for legitimate travel deals, not to make any false, fraudulent or speculative reservation or any reservation in anticipation of demand. A standard booking fee will be charged by Us for the processing of the Bookings made via the Platform ("Standard Booking Fee"). 
4. It is your responsibility to ensure that all details provided to Us relating to Yourself and all Travellers listed in the same Booking — including Your payment details — are correct and complete, and that You have provided all information relevant to enable the booking, purchase and performance of the service requested. In the event that any of the details submitted by You should change in the interim, You must inform Us of this immediately. In addition, You must ensure that any other travellers listed in the booking take note of all the information, including information regarding the applicable terms and conditions, documentation and any other communication between Us and Yourself. All information provided to You by Us will be regarded as having been transmitted to the other Travellers, on whose behalf the Booking has been made. You further represent that You have obtained all the necessary legal authorisation and consent from the other Travellers listed in the Booking to act on their behalf, including but not limited to, accepting these Terms, as well as other applicable terms and conditions of Service Providers, and providing their personal data. As the person making the Booking, You are responsible for the actions and behaviour of the Travellers listed in the same Booking as You.
5. Any other Services than Ours that may form a part of Your Booking are provided, owned, controlled and made available by the relevant Service Providers who are responsible for it. Thus, the Booking is made directly with the relevant Service Provider named on the booking page. The Service Provider´s terms and conditions, rules and restrictions and policies apply to Your purchase, booking and use of their Services, so You must agree to and understand those terms before completing the Booking via the Platform. Your interaction with any Service Provider, accessed through the Platform, is at Your own risk. In the event of complaints regarding (the booking or performance of) the reserved Services, You can only challenge the Service Provider(s) performing those Services on the basis of the relevant terms and conditions, who is solely responsible and liable for its Services offered and booked via the Platform. You agree to address and resolve these with the relevant Service Provider.
6. For the avoidance of doubt, We do never act as a travel agent between You and the Service Provider but only as a user interface. We´re not a contractual party to contracts between You and the relevant Service Provider and are not involved in the third-party terms. We bear no responsibility or liability (to the fullest extent permitted by law) for the Services of Service Providers.
   
   

 2. TravelSure

1. TravelSure is a unique discretionary service which allows You to participate in Our customer assistance programme ("Customer Assistance Programme"). TravelSure applies if a transport carrier significantly changes, cancels, or delays by more than 3 hours one of the Trip(s) of the Itinerary ("Travel Disruption") in a manner that prevents You from reaching the destination as originally planned. The alternative flight must depart before the newly scheduled departure time of the delayed flight. Dohop will seek to book the alternative flight, subject to availability and the €1500per person price cap. You may use the service once per your booked itinerary.
2. TravelSure can be activated by contacting Our agents at the Dohop Service Centre, who will confirm whether TravelSure applies to Your situation. If so, You will be granted access to Our Customer Assistance Program under which You may seek assistance and advice from Our agents regarding possible provision of services provided by Us at Our absolute discretion. Thus, under the Customer Assistance Program, We will suggest an alternative transport option compatible with the missed Trip of the Booking, or as we call it "Alternative Transport". Upon Your request, We also reserve the right to offer You other assistance at Our own discretion under which We will reimburse related extra expenses that have been pre-approved by Our agents ("Approved Expenses"). The Alternative Transport and additionally covered expenses, We offer You will depend on how the disruption affects Your itinerary and the cost, duration, flight class and ancillaries of the adversely affected Trip of Itinerary. Please get in touch with our agents who will confirm what We consider moderate related Approved Expenses. For Your information, this may include, but is not limited to: public ground transportation costs that We, in Our sole discretion, deem reasonable in case the Alternative Transport departs from a different airport or station. 
3. We reserve the right to provide You, under Our sole and exclusive discretion, with more favourable terms and conditions of the TravelSure services or any other services provided under the contract concluded between Us and You, than those We stated under Our Terms. We may do so on an individual basis or within any time- and/or territory-limited campaign, but always without any prejudice to the future treatment of You or any other of Our customers, or without establishing the binding practice prevailing the rules set forth herein. At any time, We may cease to provide or modify such beneficial treatment under Our sole and exclusive discretion, nevertheless, without affecting the benefits already provided. 

3. ACTIVATION OF TravelSure

1. If Your Booking includes TravelSure, always contact Dohop Service Centre before making any amendments to Your Booking, regardless of whether You are experiencing a Travel Disruption or simply wish to change or update Your Itinerary or contact details. We need to be aware of any and all changes and updates to be able to assist You. 
2. In case of a Travel Disruption, please follow these steps:
   1. Contact Dohop Service Centre as soon as possible after finding out about the Travel Disruption to get Our agent’s assistance and advice in relation to Alternative Transports;
   2. Upon confirmation of Your choice, Our agents will either advise You to contact the transport carrier causing the Travel Disruption, or offer to contact the carrier Ourselves, to claim the rights You might have. This may include rebooking or reimbursement for the disrupted Trip of the Itinerary as per the carrier´s policies and applicable law;
   3. To arrange the Alternative Transport Our agents will either:
      1. guide You through phone, text, email or chat on how, what and where to book and purchase the Alternative Transport option and ask You to initially cover the resulting additional cost. We reserve the right to offer You a fulfilment of the additional cost initially covered by You, at Our sole discretion, which Our agents will guide and assist You on how to pursue and receive. Please be aware that You may be asked to provide related receipts and support document in order to verify Your request; or 
      2. send Our suggested option to You through email or text message via plan3, Our third-party service provider. By responding to the email/text and choosing the relevant link of the suggested option You wish to book, You confirm and complete a Booking of the Alternative Transport without further action needed;
3. Please use the confirmation number provided in the summary email sent to You at all times when contacting the Dohop Service Centre. It is Your responsibility to maintain contact with Dohop Service Centre and to respond to all communications either by email or phone when making use of the Customer Assistance Programme. We make at least 2 attempts by telephone and/or email to reach You. If We are not able to reach You on the contact details provided to Us by You then We assume You have rejected Our suggested Alternative Transfer and decided to make Your own unapproved arrangements at Your own cost. We will not be liable for any cost resulting from the aforementioned. If You are unable to contact us, after making reasonable and evidenced attempts to do so, We will reimburse You in respect of the full amount of the unused portion of Your Itinerary as stated in the Booking. 
4. All reimbursements provided as part of the services will be based on receipts and You undertake to make every effort to keep the claim as low as possible, avoiding any expenses of any non-essential or additional services or upgrades. We will use the payment method provided by You to issue the reimbursement. You represent and warrant that the payment information provided is accurate and You are authorised to use the payment instrument. We convert reimbursement amounts in foreign currency using the exchange rates on the day the correct records and payment information are received. The exchange rate applicable is the official exchange rate (mid-rate) recognised by the Icelandic Central Bank for the conversion of such foreign currency (rounded up or down by Us), as applicable on the date when We convert the currency, unless Your acquired the currency to pay the costs at a less favourable rate. We may deduct the following cost for Your reimbursement amount: i) the cost for the cross-border transfer of benefits; and ii) for particular transfer forms that the Customer requested. Incorrect payment information may result in Us being unable to issue the refund and/or affect the amount You receive, as the exchange currency rate on the day We receive the correct information will be used, not the currency rate on the day the incorrect information was received. Any and all additional cost in relation to the provision of incorrect payment information must be borne by You. 

4. SPECIFIC LIMITATION ON TravelSure

1. The provision of TravelSure is at Our absolute discretion and We will only provide You with any of the TravelSure fulfilments in circumstances where a Travel Disruption of the first Trip of the Itinerary, caused by the relevant transport carrier, adversely affects the rest of the itinerary. Thus, TravelSure does not apply and We shall not provide You with any of the TravelSure fulfilments in any other circumstances, including but not limited to circumstances where:
   1. The Travel Disruption in question is caused by extraordinary circumstances that neither We nor the transport carrier(s) could prevent. This includes but is not limited to, extraordinary situations that affect the operations of the third parties involved in the completion of the carriages e.g., strikes or significant limitations that affect the operation of the carrier or an airport/station, bankruptcy and/or insolvency or termination of at least 50% of all carriages of the carrier or any other effect which significantly limit or disable the carrier to provide its services. 
   2. Your own fault (or the fault of a person listed in the same Booking as You) is to blame, including but not limited to; i) failing to ensure that all Travellers of the Booking are travelling with all relevant and valid travel documents required to be provided for the Itinerary—whether to the carrier, country of departure, or country of destination; ii) changes or updates of the Itinerary or contact details, made directly through the carrier by You or any Travellers of Booking without Our knowledge or approval; iii) making Your own alternative arrangements that have not been approved by Our agents; or iv) any of the Travellers are deemed unfit to travel, voluntarily fails to board, is offloaded from any Trip, etc.; v) failing to fulfil Your obligations to maintain contact with Us,  are uncontactable and/or fail to respond to Our communications and/or fail to follow the procedures as set forth in Our Terms;
   3. If You purchase and add TravelSure to Your Booking post Travel Disruption. 
2. If You have activated TravelSure and We have provided You with its fulfilments, it will not apply to a travel disruption by the carrier of the Alternative Transport.
3. We will not be liable for any cost if You choose not to travel on any of the Trips listed in Your Itinerary Booking or any Alternative Transport rebooked by Us.
4. Any and all services provided under TravelSure must be pre-approved by Our agents, and after they agree to provide a service, We will reimburse expenses pursuant to Our Terms. Until confirmation is received by You from Us, We are not obligated to perform any services under the Customer Assistance Programme and are not liable for any expense made by You.

5. COMPLETION OF A BOOKING

1. A booking is considered completed by You and confirmed by Us when:
   1. You have selected any and all services offered via the Platform that You wish to receive and purchase; 
   2. You have provided any and all required contact, booking and payment information correctly i) so We can process payment for and provide You with Our Services; ii) forward all correct and relevant contact, booking and payment information required to relevant Service Providers so they can process payment for and provide You with their Services; and when necessary iii) so You can be informed, and if necessary, be contacted about Your Booking, and relevant services included in the Booking;
   3. You have studied and accepted to comply with any and all terms and conditions provided during the booking process that are applicable to the services selected and requested by You;
   4. You have fulfilled and effected payment of the Booking and it has been accepted by any and all parties involved in the booking order; 
   5. You successfully finished and completed the online booking process via the dedicated action on the Platform, i.e., by clicking on the "confirmation button" and received a confirmation of Your booking order on the summary page; and
   6. Confirmations have been sent to Your specified email address by i) Us, and ii) each relevant Service Provider. The confirmation sent by Us will include a summary of the separate services purchased by You and all necessary information relating to Your Booking. This may include, but is not limited to; Your Passenger(s) details, Itinerary details and summary of charges. The confirmation number included in the email is provided solely to enable Us to assist You in case of any communications between You and Us in relation to the Booking and TravelSure. The confirmation email and number sent by Us shall not serve in any case as an electronic ticket or a guarantee to board a plane, train or other transport services included in the Booking. The relevant transport carrier(s) involved in the Booking will, upon receiving a complete payment, send You a separate booking confirmation(s) with the transport ticket and a confirmation number that shall be used during all communication between You and the relevant Service Provider. 
2. It is Your sole responsibility to ensure that You have received any and all emails and documents needed for the Itinerary. In the event that You do NOT receive any of the emails You should immediately contact Our agents via service@dohop.com or by phone at +44 1200 401410.
   
   

6. PRICE AND PAYMENT

1. The price for Your selected Itinerary (the "Ticket Price") will be displayed from the start of the search and booking process. The price consists of; i) the price for each fare i.e., each Trip included in the itinerary, plus taxes and charges per person that may apply; and ii) a Standard Booking Fee charged by Us for the use of the Platform and processing of the Booking. When/if applicable, this fee will include any applicable VAT, GST or similar applicable taxes. Please be aware that due to the nature of the services  
2. As You pass through the booking process, You may wish to add additional services and service bundles to Your booking. Any surcharges and costs for additional services provided by transport carriers, such as check-in baggage, allocated seating, onboard refreshments and online/or airport check-in will be displayed during the booking process, and if chosen by You, added to the basket and charged on top of the Ticket Price (unless it is expressly stated that Your Trip included the extra(s)). Travellers are responsible for obtaining information on such additional surcharges and costs that may be charged by the transport carrier for such additional services. 
3. As most of us know, prices for airfares and related services are volatile. Thus, the price We receive from Our suppliers and display on the search page before an offer is selected by You may fluctuate and differ a little from the price displayed on the booking process after You have selected it. If the price change exceeds 2%, a notification of the change will be displayed in the booking flow and updated accordingly. If the price change is within that range We will change the price without notification to You and cover the mismatch.
4. If You wish to protect Your Itinerary and add TravelSure to the booking, We will display the TravelSure Fee within the offer in the booking process and charge You for it upon completion of the booking.
5. At the end of the booking process, before completion of the booking, the total amount to be charged for the selected Itinerary and any additional services selected by You will be displayed in the basket. This is what we refer to as the "Booking Price". If You wish to get further information on the breakdown of payment due to each entity involved in the booking, this can be further explored by using the "see price breakdown" option placed below the total Booking Price displayed in the basket. By providing Your payment information and completing a Booking by pressing  the "Book & Pay" button, You agree to pay the cost of the Booking Price (including any charges and taxes that may apply) and authorise Us to charge You for the Booking Price. 
6. The total Booking Price will appear in the currency chosen by You on the Platform. You can select a different currency on the Platform and then the Booking Price will be converted and displayed  in Your new selected currency. All currency conversions are an estimation based on external conversion rate from reliable and widely recognized sources. Please be aware that for many products/services sold via the Platform the currency You will be charged in is not within Our control. Therefore the product/service might be sold in another currency than the one chosen by You for the display of the search result. In case the service/products are processed in a different currency than You have chosen, the actual currency conversion rate will depend on the currency conversion rate of Your bank.
7. It is Your responsibility to make sure the payment goes ahead on time i.e., that Your bank, debit card or credit card details provided are correct, and that sufficient funds are available on Your account. If Your payment fails for the total or part of the Booking Price, for a reason attributable to an action or omission on Your part (e.g., due to insufficient funds; Your payment was deemed fraudulent by Our fraud detection service; finalising a booking reservation was not possible since some of the information You provided was invalid or missing) You will be in default and We will not be liable in any way. In case of a partially booked itinerary due to aforementioned, You might have to contact the relevant transport carrier to try to cancel the partial booking. If You cannot cancel and receive a refund, We will not be liable, and TravelSure is void. In case of a partially booked itinerary due to a reason outside Our influence (e.g., a technical issue on the side of the transport carrier prevents You booking the whole or part of the Itinerary) We will help You complete the booking full. However, in this case, We cannot guarantee that the second part/ticket of the Itinerary will still be available or that the partially completed booking will be refunded by the carrier. Additionally, We will not be liable for any subsequent price increase as a result of payment failure. 
8. We organise the payment process part for Our Services (i.e., act as Merchant of Record or "MoR") and are therefore responsible for managing Your payment and transaction for Our Services. Generally, We forward Your payment information to each and every Service Provider who will handle the payment process part for their Services directly according to their payment policy which We do not influence and are not responsible for. In some cases where Service Providers struggle with the complexities of electronic payment acceptance (i.e., acting as MoR for their own services) they outsource this responsibility to Us as We have the capability to do so. When this applies, even though We organise Your payment on behalf of the Service Provider, the relevant payment is not kept or owned by Us, but always settled with the relevant Service Provider. We will merely manage Your payment and ensure the completion of Your transaction with the Service Provider. Therefore, the Service Provider will remain the Seller of Record ("SoR") for their Services and will be fully responsible for the delivery, fulfilment, and related liabilities of their Services. 
9. You have the ability to dispute charges with credit card companies (“chargebacks”). If You have questions or concerns about a charge on Your credit card statement, We encourage You to call Dohop Service Centre and, when applicable, the relevant Service Provider, prior to disputing a charge with Your credit card company. In case You try to recover any amount You paid to Us through the chargeback system with Your bank, and You subsequently lose the chargeback, i.e. Your chargeback request gets denied, We shall have the right to reimbursement of any costs and fees which We were obligated to pay to defend Ourselves against such unsubstantiated chargeback requests. Any such amount will be set off against any amount payable to You.  We retain the right to cancel any order of Our Services in the event of a chargeback related to that booking. 
10. Dohop, the transport carriers and other third party service providers deem the following chargeback scenarios as improper and retain the right to investigate and rebut any such chargeback claims, including the right to recover costs of such chargeback claims from You:
    1. Chargebacks resulting from non-cancellable Trip reservations in the event that Dohop, the transport carriers and other third-party service providers cannot provide a refund, whether or not the reservation is used;
    2. Chargebacks resulting from charges authorised by family, friends, associates other third parties with direct access to You, the user´s, credit card;
    3. Chargebacks arising from the transport carrier´s (Service Provider´s?) satisfactory delivery of a product or services in a manner that´s consistent with the transport carrier´s product description but that You may no longer need or want;
    4. Chargebacks resulting from force majeure or other circumstances (including the bankruptcy of Dohop, the transport carriers and other third-party service providers) that are beyond the control of Dohop or its affiliates.
       
       

7. DATA PROTECTION

1. If You access and/or use the Platform, please see Our Privacy Policy for more information on privacy and how We might process personal data. If You complete a Booking via the Platform, We will collect Your personal data (and personal data of other Travellers listed in Your Booking) as Data Controllers for the purpose of processing payment for and providing Our Services. We might engage reliable sub-processors to assist Us in providing and supporting Our Services. These sub-processors can exclusively proceed in accordance with Our instruction and We select them diligently. We will process any and all personal data in accordance with applicable data protection laws, including the (EU) 2016/697 General Data Protection Regulation ("GDPR") and regulations and Our Privacy Policy before accepting Our Terms.
2. Furthermore, We use cookies on the Platform. For more information on how we process Your personal details and how You can choose not to accept the storage of cookies on Your computer, we would like to refer You to our Cookie Policy, which may be amended from time to time
3. Your personal data and personal data of other Travellers listed in Your Booking collect by Us (as Data Processors) on behalf of Service Providers in relation to the purchase and provision of their Services chosen by You during the booking process, will be provided to the relevant Service Provider(s). Please visit and familiarise Yourself with the relevant Service Provider´s privacy policy/notice for more information on their privacy and how they might process Your and Travellers personal data as their policy/notices will govern their processing as Data Controllers.
4. If You start a booking process on a Dohop-powered platform, add Your email with the intent to book, but do not complete the booking, you might receive a one-off so-called abandon cart email. Additionally, if You use a Dohop-powered platform to Book a unprotected Itinerary, We might send You a so called follow up email offering You to upgrade Your Booking by adding TravelSure to it. Please be aware that according to the GDPR a consent is not necessary as a legal basis for sending such email, whereas it is based on a “soft opt-in”. Soft opt-in is a term for when a company sends marketing emails or texts using the customer data it gathered when that customer bought or expressed intention or interest in a product or service they offer. Please see further details on soft opt-in here: https://ico.org.uk/for-organisations/advice-for-small-organisations/frequently-asked-questions/marketing/#whensoft
5. We encourage You and all Travellers, to contact Us at gdpr@dohop.com or by other means if You have any questions or would like to exercise Your rights according to the GDPR.
   
   

8. LIABILITY

1. Subject to cases mentioned in clause 11.6, Dohop is only liable for typical, foreseeable losses or damage arising from Dohop´s material breach of a contractual obligation. Damage is foreseeable if it was obvious it might arise at the time of making the Booking or otherwise entering into the Terms.
2. To the extent permitted by law, insofar as We fail imputably and You thereby sustains reasonably foreseeable direct losses or damage, Our liability will be limited (weather for one event or series of connected events) to no more than Our Services invoiced by Us in connection to Your purchase of TravelSure.
3. Liability limitation:
   1. Our liability for foreseeable damages due to loss of data for which We are generally liable according to clause 10.1 is further limited to the amount for data recovery that would have been incurred even if the Customer had regularly backed up the data in accordance with the risk;
   2. We are not liable for any event reasonably beyond Our control, including but not limited to, any failure or delay in performance of Our obligations or contracts, or any interruption of Our Service that is directly or indirectly due to circumstances that reasonably beyond Our control, also known as a “Force Majeure” event. Circumstances beyond Our control include but are not limited to: Strikes, lock-outs or other industrial action; Civil commotion, riot, invasion, cyber-attack, terrorist attack or threat of terrorist attack, hijacking, war (whether declared or not) or threat or preparation for war; Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disasters, geological or catastrophic event such as volcanic eruption, volcanic ash or pollution, tsunamis; unexpected transport shortcomings such as airline or railway failure, withdrawal of aircraft or train by authorities, infrastructure failure, airport or trains station asset failure, significant limitation of airport/train station operation; Interruption or failure of utility service (including the inability to use public or private telecommunications networks); the acts, decrees, legislation, regulations or restrictions of any government or authority; bankruptcy, insolvency or termination of 50% or more of all transport services of the selected transport carrier or any other effect which significantly limits or disables the selected or operated transport carrier to provide its services and other causes, beyond Our reasonable control. 
   3. We are not liable for business losses, loss of profit or foregone savings and indirect damages or losses;
   4. We are not liable for any act and/or omission of the Service Providers, neither the transport carriers or other third-party service providers, offering and selling their products and services via the Platform as independent contractors/traders, or for the correctness of the information provided these Service Provider(s) (whether via the Platform or otherwise);
   5. We are not liable for damages or any financial or other obligation You or Travellers might incur in relation to circumstances described in clause 6;
   6. We are not liable and responsible for any losses or damages that arises due to the fact that You have not thoroughly studied all that is stated in Our Terms and other relevant terms of Service Providers;
   7. We are not liable for any damage, harm or loss, or any cost You incur, arising out of: Your actions or omissions that are contrary to these Terms or the contract concluded between Us and You; the Service Provider´s terms and contracts concluded between You and a Service Provider; Your exploitation of the Platform; or Your infractions of laws or the rights of a third party; and
   8. Liability for losses or damage against which You are insured and liability for losses or damage that the You or any Traveller sustains while conducting a profession or business are excluded.
4. The limitations of liability set out in this section apply accordingly in favour of Dohop's directors, employees, representatives and vicarious agents.
5. These Terms are between You and Us. Nothing in these Terms will entitle any third party to anything.
6. Nothing in these Terms will limit or exclude Our liability in a way that is not permitted under applicable law, including but not limited to, liability for damages resulting from injury to life, body or health due to Our negligence or in case of fraud or fraudulent misrepresentation. Additionally, You may be protected by mandatory consumer protection laws and regulations, which guarantee You rights that no company´s terms can overrule. If there is any inconsistency between those laws and regulations and Our Terms, such mandatory consumer protection laws and regulations will override. 
7. You agree to indemnify, defend and hold Us, and Our officers, directors, managers, employees and agents harmless from and against any third party declarations, causes of action, requests, reclamations, losses, injuries, fines, sanctions or other amounts of any kind, including legal and accounting expenses, arising from the Your actions or omissions that are contrary to these Terms or the contract concluded between Us and You; the Service Provider´s terms and contracts concluded between You and a Service Provider; Your exploitation of the Platform; or Your infractions of laws or the rights of a third party.
   
   

9. DISPUTE RESOLUTION, GOVERNING LAW AND JURISDICTION

1. Most disputes can be resolved informally. If You have a query or complaint, please contact Us. You can do this by contacting Our service centre via service@dohop.com; by telephone at +44 1200 401410, by sending Us an ordinary mail (at Katrínartún 4, 105 Reykjavík, Iceland), or by email to notices@dohop.com.  You and We agree to present all disputes in good faith to one another, giving each party enough time to evaluate the query or complaint and respond accordingly, before commencing any court proceedings, as permitted herein. 
2. These Terms and the Contract between Us and You and any legal relations established under it or derived from it, shall be governed by the law of Iceland and You hereby consent to the exclude jurisdiction and venue of the courts located in Reykjavík, Iceland for the resolution of any disputes, to the extent permitted by mandatory local (consumer) law.
3. If You are a consumer, You additionally enjoy the standard of protection afforded to You by mandatory provisions of the law of Your country of residence. Thus, if You are a consumer living in a country in the European Economic Area, UK or Switzerland You can also rely on Your national consumer law and You may bring legal action against Us to enforce Your consumer protection rights in connection with the Contract in Iceland or in Your country of residence. Additionally, We may bring legal action against You in the courts of Your country of residence.
4. Any claims must be notified within four (4) years after You become aware of an event upon which such a claim is based. Any claim arising from Our Services expires after four (4) years. The expiry is measured from the end of the calendar year when the claim can be made.
   
   

10. MISCELLANEOUS

1. The English version of these Terms is the original. If there´s any dispute about the Terms or any mismatch between various languages, the terms appearing in English will prevail unless local law requires otherwise. 
2. If any stipulation contained in these Terms is invalid, non-binding, null and void, or subject to annulment, the validity of the remaining stipulations will remain unaffected. To the extent permitted and possible, the invalid or ineffective provision shall be deemed replaced by a provision that is valid and effective and that comes closest to expressing the intention of such invalid or ineffective provision. 
3. If We do not insist immediately that You do anything required to do under these Terms, or if We delay taking steps against You in respect of the Your breach Our Terms or the contract concluded between Us, that will not mean that You do not have to do those things and it will not prevent Us taking steps against you at a later date.
4. TravelSure is not a replacement for travel insurance and You are responsible for making sure that You (and, if applicable, other Travellers) have the necessary travel insurance as You sees fit or may be required under applicable law.
5. If You´re a resident of the European Economic Area and You´re not happy with the way We handle Your complaint, Pursuant to EU Regulation No. 524/2013, You may be able to complain via the European Commission´s ODR (online dispute resolution) platform (ec.europa.eu/odr). We do try to resolve disputes with You directly, and We´re not obligated to submit to any alternative dispute resolution precures handled by independent providers.
6. We reserve the right to make changes to and amend Our Services and Our Terms at any time by posting a new version on the Platform. During the booking process, the most recent version of Our Terms will always be displayed and available. Any changes of these Terms shall not affect rights and obligations that arose prior to the effectiveness of the changes. If You do not accept the changes, Your only recourse is to immediately terminate use of Our Platform and Services.

Reykjavik Iceland 2 June 2025