Terms & Conditions
Dohop Connection Service
These are the Terms on which Dohop supplies Dohop Connection Service to the Customer. Terms that are capitalised have specific meanings, which are set out in clause 1.
The Dohop Connection Service comprises services that enable the combination and booking of Self-Connected Trip(s) and, in case of travel disruptions, provide Customers with the Services and access to the Customer Assistance Programme.
The purpose of the Dohop Connection Service is to facilitate the combination and booking of Self-Connected Trip(s) and to make it more secure and comfortable in case of travel disruption where a Trip is rescheduled, delayed or cancelled by the Booking Agent, causing the Customer to miss one or more later Trip(s) listed in the Order Confirmation. Booking Trip(s) via Dohop’s platforms is only possible if the Customer purchases the Dohop Connection Service and pays the Dohop Service Fee. This entitles the Customer to participate in the Customer Assistance Programme, a discretionary service available to the Customer for the duration of the Itinerary and is subject to these Terms.
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Dohop is Dohop ehf. a company incorporated and registered in Iceland. Its company registration number is 480904-3030, and its registered office is at Katrínartún 4, 105 Reykjavík, Iceland. Its registered VAT number is 85162.
The Customer can contact Dohop via the Dohop Service Centre at service@dohop.com or by phone at the following number +44 1200 401410.
If Dohop has to contact the Customer, it will do so by telephone or by writing to the Customer at the email address or postal address provided to Dohop.
1. Definitions
1.1 In this document, the following definitions shall apply:
“Agreement" means the contract concluded between Customer and Dohop, by which Customer may use Dohop Connection Service and is given access to the Customer Assistance Programme.
“Booking Agent” means various third-party providers (e.g., airlines, train companies and/or travel agents) that do not cooperate together, that offer transport services and issue flight tickets, train tickets and/or tickets for other travel services.
“Customer” means a person who books and pays for a Itinerary.
“Customer Assistance Programme” means the assistance programme provided under these Terms, which entitles the Customer to contact the Dohop Service Centre regarding the possible provision of one or more of the Services by Dohop, as further specified under these Terms.
“Dohop Connection Service” is comprised of services which enable the Customer to search and combine transport services and relevant ancillary services from various third-party providers, who do not cooperate together, into a Self-Connected Trip(s) and provide Customers with the Services and access to the Customer Assistance Programme, in case of travel disruptions, as further specified under these Terms.
“Dohop Service Fee” means the fee charged for the Dohop Connection Service as displayed on the booking page.
“Dohop Service Centre” means the Dohop service centre, which the Customer may contact at service@dohop.com or by phone at +44 1200 401410 under these Terms.
“Extraordinary Circumstances” means circumstances which may, in particular, occur in cases also referred to as force majeure, including but not limited to; political instability i.e. war (whether declared or not) or threat or preparation for war, civil commotion, riot, invasion; meteorological conditions incompatible with the operation of the flight concerned i.e. acts of God, fire, explosion, storm, flood, snow, earthquake, subsidence, epidemic or other natural disaster, geological or catastrophic event such as a volcanic eruption, volcanic ash or volcanic pollution, tsunamis; security risks and/or unexpected transport safety shortcomings i.e. terrorist attack or threat of terrorist attack, hijacking, airline failure, withdrawal of aircraft by the competent civil aviation authority (e.g., CAA, FAA, LBA etc.), infrastructure failure, airport asset failure or failure of public or private telecommunications networks or industrial action, geological, catastrophic events; strikes that affect the operation of an operating air carrier, lockouts or other industrial action, significant limitation of airport(s) operation; Air Traffic Control decisions that cause the travel disruptions; as well as bankruptcy, insolvency or termination of 50% or more of all flights of the selected carrier or any other effect which significantly limits or disables the selected or operating carrier to provide its services.
“Itinerary” means an itinerary combined and selected by the Customer, booked through a Dohop platform/website that contains one (or more) Self-Connected Trip(s), one way or round trip, that includes the Dohop Connection Service.
“Merchant on Record (MoR)” means Dohop in its capacity as a merchant on record for the Dohop Service Fee.
“Minimum Connection Time (MCT)” means the time the Customer has from when his/her initial original Trip with a Booking Agent arrives and the Trip with the respective Booking Agent leaves, and shall be the minimum 1,5 hours (i.e., 90 min).
“No Check-in Bag Itinerary” means a Itinerary with limited possibility to include check-in baggage due to a shorter minimum connection time (i.e., 60-89 minute minimum connection time) than the MCT. Please read carefully the limitations in relation to these itineraries described in these Terms.
“Order” means the Customer’s request to purchase Dohop Connection Service from Dohop and to combine, book and purchase two (or more) independent and separate Trip(s) from a Booking Agent.
“Order Confirmation” means the confirmation of the Order request submitted by the Customer for the Itinerary whereby the Customer, and other persons, serviced by Dohop and registered on the transport service ticket(s) from the Booking Agent are listed.
“Overnight Accommodation” means an overnight hotel accommodation that Dohop will either pay or reimburse the Customer for up to a total of €100 (one hundred Euros) per night per passenger.
“Refunding Option” means a refund of the price of a latter unused Trip listed in the Order Confirmation, should the Customer decide not to accept the Substitute Trip offered by Dohop Service Centre or decide not to travel in the event of travel disruptions where an initial Trip listed in the Order Confirmation is delayed or cancelled by the Booking Agent, causing the Customer to miss one or more later Trip(s) to the Customer´s final destination according to the Order Confirmation.
“Self-Connected Trip” means a booking of two (or more) separate and individual flight and/or train trips through a connected airport(s) / train station(s) with the minimum connection time of the MCT, where each Trip is independent with separate booking numbers provided by the relevant Booking Agent.
“Substitute Trip(s)” means the substitute flight or train trip option to the Customer’s final destination according to the Order Confirmation, with the minimum connection time of the MCT, that has been verified by Dohop Service Centre and is compatible with the original Order Confirmation subject to cost, duration, flight class, ancillaries etc.
“Services” means any or all Substitute Trip(s), Overnight Accommodation, meal and beverage, and/or related reimbursement, as specified in these Terms.
“Terms” means the terms and conditions set out in this document by which Dohop supplies Dohop Connection Service.
“Trip(s)” means each separate and individual flight and/or train trip of the Self-Connected Trip listed in the Order Confirmation.
2. The Order
2.1 The Customer shall place an Order for the Dohop Connection Service when also selecting the preferred Self-Connected Trip on the Dohop website/platform. When placing an Order, the Customer must provide all requested information and be aware that it is always the Customer’s responsibility to ensure that sufficient funds are available in the form of payment used to pay for the requested Order.
2.2 The Customer is responsible for reading the Terms carefully and ensuring that the details in the Order are complete and accurate before submitting the Order. The Customer can change the information provided and correct input errors at any time until submission of its Order by using the tools available on the website/platform.
2.3 The Customer acknowledges that Dohop never acts as an agent on behalf of airlines, train companies or other Booking Agents. The Customer is booking the Trip(s) directly with the relevant Booking Agent(s), which is subject to each Booking Agent´s terms and conditions. It is, therefore, the responsibility of the Customer to study and accept the relevant Booking Agent´s terms and conditions before purchasing and submitting the Order for the Itinerary.
2.4 The Order is placed when the Customer submits the Order via the relevant “book and pay” button.
2.5 The Terms will become binding when the Customer receives an Order Confirmation via email, including an Order Confirmation number; at which point a contract for Dohop Connection Service will come into existence and be established between Dohop and the Customer. Such written acceptance shall only be issued by Dohop to the Customer upon receipt of full payment for the Order in cleared funds.
2.6 If the Customer makes an Order request for more than one person, the Customer acknowledges and undertakes that he/she has the responsibility to ensure that:
(a) any relevant information provided in relation to the Agreement and the Dohop Connection Service will be passed on to all members listed in the Order, where required; and
(b) the Customer has the authority to accept or decline all relevant terms and conditions (including the Terms) on behalf of all members of the Order.
2.7 Dohop will provide the Customer with an Order Confirmation. The relevant Booking Agent(s) will provide the Customer with a separate booking confirmation, i.e., airline and/or train tickets and invoices, directly for the Trip(s). It is the Customer’s responsibility to check and ensure that all documents from all relevant parties have been received and are in order and shall contact and inform the Dohop Service Centre immediately if the Customer believes some of the documentation is missing or inaccurate. Dohop is not responsible for any issues arising from the Customer’s failure to ensure that he/she has received the correct and adequate documents.
2.8 Before purchasing and submitting the Order, the booking page will clearly outline the Dohop Service Fee and the cost of each Trip(s) in the Itinerary. The Dohop Service Fee may change at any time, but possible price changes will not affect Orders the Customer has already completed.
2.9 Dohop acts as the MoR for the Dohop Service Fee. The Customer must pay the Dohop Service Fee using one of the payment methods outlined on the booking pages, and by submitting an Order, the Customer confirms that he/she is responsible for ensuring that the payment information provided is accurate. Once the Customer submits the Order, Dohop will hold the Customer’s payment for the Dohop Connection Service and verify against the Customer’s cardholder’s details.
2.10 The payment(s) to the relevant Booking Agent(s) for the Trip(s) is generally dealt with by them directly. The Booking Agent(s) will issue the Customer with an email confirming the Trip booking and the ticket(s). Whereas Dohop never acts as a Booking Agent, Dohop does not make any statements or promises regarding the availability of any airline flight or train ticket, and all fares are subject to availability. Dohop is not responsible for email confirmation or ticket(s) for Booking Agent(s).
2.11 If the Customer is making a booking for more than one person, the Customer is responsible for all payments due from each and every person for whom the Customer makes the booking.
2.12 Once the payment for the Order has been approved and confirmed, i.e., upon confirmation of receipt of full payment both for the Dohop Connection Service, as well as a confirmation from the Booking Agent(s) that they have also received their payments for the purchased tickets in cleared funds, Dohop will send the Customer an Order Confirmation, with an assigned confirmation number, via email. The Customer shall quote the Order Confirmation number in all subsequent correspondence in relation to the Order.
2.13 Dohop does not save a copy of the Agreement. These Terms are provided to the Customer with the Order Confirmation. The Customer can access, save and print the current Terms on the Dohop website anytime.
2.14 On the Customer's credit card statement, there will be either a separate transaction, i.e., one for the Dohop Service Fee and each part of the individual Trip, or a single transaction from Dohop for the overall purchase of the Itinerary.
2.15 The Customer is responsible for ensuring that there are sufficient funds available on the Customer’s credit card before making a purchase and submitting an Order. Otherwise, in the case of a partially booked itinerary due to insufficient funds, the Customer might have to contact the relevant Booking Agent to cancel a partial booking. If the Customer cannot cancel and receive a refund, Dohop will not be liable, and Dohop Connection Service is void. The aforementioned shall also apply should the Customer´s booking only be partially completed due to other reasons attributable to an action or omission on the Customer´s part. However, Dohop Service Centre will use its best efforts to help the Customer fully complete the booking, but Dohop cannot guarantee that the second ticket will still be available or that the partially completed booking will be refunded in the case.
3. Withdrawal Right for Consumers
3.1 If the Customer is a consumer i.e., any natural person who is acting for purposes which are outside his trade, business, craft or profession, the following withdrawal right applies, except that the right of withdrawal lapses after the service has been entirely performed if the performance has begun with Customer´s prior express consent, and with the acknowledgement that Customer will lose his/her right of withdrawal once the contract has been entirely performed by Dohop.
3.2 Withdrawal Right:
(a) The Customer has the right to withdraw from this contract within the period of 14 days (“Withdrawal Period”) without giving any reason.
(b) The withdrawal period will expire after 14 days from the day of the conclusion of the contract or within such shorter period ending once the Itinerary has started e.g., take–off of a flight or start of a train ride if the Itinerary has been booked for a date during the Withdrawal Period.
(c) To exercise the right of withdrawal, the Customer must inform the Dohop Service Centre of his/her decision to withdraw from this contract by an unequivocal written statement, e.g., by a letter sent by post, fax or email. A model withdrawal form can be found in Annex I to these Terms.
(d) To meet the withdrawal deadline, it is sufficient for the Customer to send his/her communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
3.3 If you withdraw from this contract, Dohop will refund the Customer the total amount of the Dohop Service Fee. Dohop will refund without undue delay and, in any event, not later than 14 days from the day of receiving the notification of the Customer's decision to withdraw from this contract, using the same means of payment as used for the initial transaction for the Order. The Customer will not incur any fees for the issue of a refund of the Dohop Service Fee.
4. Customer Assistance Programme
4.1 Dohop provides under the Dohop Connection Service, a discretionary Customer Assistance Programme for its Customers. The Agreement establishes, under and subject to these Terms, a right for the Customer to participate in the Customer Assistance Programme under which the Customer may contact and seek the assistance of the Dohop Service Centre regarding the possible provision of one or more of the Services to the Customer and members booked under the same Order Confirmation as the Customer.
4.2 Dohop may, at its absolute discretion, agree to provide any or all of the Services to the Customer and members booked under the same Order Confirmation as the Customer where:
(a) one of the Trip(s) (i.e., flights or train) listed in an Order Confirmation is rescheduled, delayed or cancelled by the Booking Agent in question and has been verified by Dohop Service Centre, causing the Customer and members booked under the same Order Confirmation as the Customer, to miss one or more later Trip(s) listed in the Order Confirmation; and
(b) the Customer contacts Dohop Service Centre as soon as the Customer is aware of the disruption of the Trip causing the Customer to miss one or more later Trip(s) listed in the Order Confirmation, irrespective of whether the rescheduling, delay or cancellation to the Trip occurs within the day of travel or in advance.
4.3 The Services may include any or all of the following:
(a) Substitute Trip: Dohop Service Centre may, at Dohop’s sole discretion, help the Customer to find a reasonable option for a Substitute Trip if one of the Trips (flights or train) listed in the Order Confirmation is rescheduled, delayed or cancelled, causing the Customer to miss one or more later unused Trip(s) listed in the Order Confirmation as follows:
(i) Dohop Service Centre provides the Customer with a reasonable option for a Substitute Trip. The Customer will book and pay for a Substitute Trip which the Dohop Service Centre has previously verified and, where applicable, Dohop will contact the respective Booking Agent to arrange a refund for the relevant flight/train trip listed in the Order Confirmation. Provided that the amount of such refund is less than the price for a Substitute Trip, Dohop will reimburse the Customer the price of the Substitute Trip minus any refund from the Booking Agent which the Customer receives because of the flight/train trip listed in the Order Confirmation, subject to that claim being brought under the conditions specified herein;
(ii) Dohop will contact the respective Booking Agent and request that the Booking Agent provides the Customer with a ticket for a Substitute Trip without any payment obligation for the Customer; or
(iii) Dohop will book and pay for a Substitute Trip for the Customer.
To be clear, if there is/are no direct flight(s) and/or train trips to the Customer's originally booked final destination according to the Order Confirmation, the Substitute Trip could include an additional/multiple flight and/or train trip en route to the final destination. Dohop also reserves the right but is not obligated, to book an alternative connection of less than two (2) hours connection time.
(b) Overnight Accommodation: If it has been confirmed and verified by Dohop Service Centre that there are no alternative flight(s), train trip(s) and/or other reasonable options available on the originally chosen departure date to the Customer's final destination, and all other trip alternatives have been excluded, Dohop may – at its sole discretion, either:
(i) Assist the Customer with the booking of Overnight Accommodation verified by the Dohop Service Centre, where the Customer pays for the Overnight Accommodation him/herself, and Dohop will reimburse up to a total of €100 (one hundred Euros) per night per member listed in the relevant Order Confirmation, subject to that claim being brought under the conditions specified in these Terms;
(ii) book and pay for the Customer, and members listed in the same Order Confirmation as the Customer, an Overnight Accommodation that has been confirmed and verified by Dohop Service Centre.
(c) Meal & Beverage: If the Customer’s connection time is extended by more than three (3) hours while waiting for a Substitute Trip, Dohop may, at its sole discretion, either provide the Customer with a voucher or refund the cost of refreshments up to a total of €15 (fifteen Euros) per member listed in the Order Confirmation per day.
4.4 Refunding Option: Should clause 4.2. apply but the Customer decides not to travel and/or accept the Service offered by Dohop Service Centre, Dohop may, at its sole discretion:
(a) make a request for the Booking Agent to refund the Customer the price of the relevant later unused Trip(s) listed in the Order Confirmation; or
(b) provide the Customer with a refund of the later unused Trip(s) listed in the Order Confirmation minus any refund that the Customer receives from the Booking Agent regarding the later unused Trip(s) listed in the Order Confirmation.
4.5 All reimbursements provided as part of the Services will be based on receipts. Along with the request for a reimbursement, the Customer must submit to Dohop where relevant a copy of the receipt of payment for:
(a) the Substitute Trip(s) and at least one document containing flight/train data specifying the date and time of the Substitute Trip(s) and the place of departure and arrival, price information and the name of the passenger(s);
(b) Overnight Accommodation document which must contain a date, location, price information and the Customer’s name and/or the name of members listed in the same Order Confirmation as the Customer;
(c) the meal and beverages, and the document must contain date and price information.
4.6 The Customer shall make every effort to keep the claim as low as possible and avoid anything that could lead to an unnecessary cost. Dohop shall not be liable for any cost if the Customer chooses not to travel on any of the Trip(s) listed in the Order Confirmation or any Substitute Trip(s) rebooked by Dohop Service Centre.
4.7 Dohop will use the payment method provided by the Customer to issue the reimbursement. The Customer represents and warrants to Dohop that the payment information provided is accurate and that the Customer is authorised to use the payment instrument. Incorrect payment information may result in Dohop being unable to issue the reimbursement and/or affect the reimbursement amount received by the Customer as the exchange currency rate on the day Dohop receives the correct information will be used, not the currency rate on the day the incorrect information was received, and any and all additional costs in relation to the provision of incorrect payment information must be borne by the Customer.
4.8 Dohop converts reimbursement amounts in foreign currency using the exchange rates on the day the correct records and payment information are received. The exchange rate applicable is the official exchange rate (mid-rate) recognised by the Icelandic Central Bank for the conversion of such foreign currency (rounded up or down by Dohop), as applicable on the date when Dohop converts the currency unless the Customer acquired the currency to pay the costs at a less favourable rate. We may deduct the following costs from the Customer's reimbursement: i) the cost for the cross-border transfer of benefits; or ii) for particular transfer forms that the Customer requested.
4.9 Any claim must be notified within four (4) years after the Customer becomes aware of an event upon which such a claim is based. Any claim arising from Dohop Connection Service expires after four (4) years. The expiry is measured from the end of the calendar year when the claim can be made.
For clarification: After the Dohop Service Centre agrees to provide a Service, Dohop will reimburse expenses pursuant to this clause. Until confirmation is received by the Customer from the Dohop Service Centre, Dohop is not obligated to perform any Services under the Customer Assistance Programme and is not liable for any expenses made by the Customer.
5. Limitations
5.1 The provision of the Services is at the absolute discretion of Dohop, and Dohop will not provide the Services in any case in the following circumstances:
(a) if the Customer chooses not to travel on any of the Trip(s) listed in the Order Confirmation or any Substitute Trip(s) rebooked by Dohop Service Centre;
(b) when a Trip is rescheduled, delayed, diverted or cancelled due to Extraordinary Circumstances, which could not have been avoided even if all reasonable measures had been taken;
(c) when any changes to the original Itinerary listed in the Order Confirmation are made by the Customer directly with the Booking Agent without the Customer first confirming with Dohop Service Centre and seeking approval of such changes;
(d) when the Customer makes his/her own alternative arrangements to reach the connecting airport or train station rather than those provided by the Booking Agent listed in Order Confirmation;
(e) when the Trip ticket(s) is/are invalid and/or a later Trip(s) missed due to a fault of the Customer or a member whose tickets were booked and listed in the same Order Confirmation as the Customer, e.g., if the Customer is deemed unfit to travel, voluntarily fails to board, is offloaded from any flight, etc.
(f) when the missed later Trip(s) is due to any delay arising as a result of third-party intervention, including but not limited to; passport, customs and immigration control, Border Force, police intervention etc.;
(g) when Dohop Service Centre re-books a Substitute Trip and/or Overnight Accommodation in accordance with these Terms, but the Customer or any other member listed in the Order Confirmation, fails to accept or attend the re-booked Substitute Trip and/or Overnight Accommodation for whatever reason;
(h) when a Customer has purchased and received an Order Confirmation for a No Check-in Bag Itinerary but nevertheless adds check-in baggage(s), either through Dohop or directly through the relevant Booking Agent, resulting in the Customer missing his later Trip(s) listed in the Order Confirmation;
(i) when the Customer fails to fulfil its obligation to maintain contact with Dohop Service Centre, is uncontactable and/or fails to respond to Dohop Service Centre's communications and/or follow Dohop Service Centre's procedures as set out in these Terms.
6. Liability
6.1 For negligence cases other than those mentioned in clause 6.6, Dohop is only liable for typical, foreseeable damage arising from Dohop´s material breach of a contractual obligation. Damage is foreseeable it if was obvious it might arise at the time of entering into the Terms.
6.2 Liability for foreseeable damages due to loss of data for which Dohop is generally liable according to clause 6.1 is further limited to the amount for data recovery that would have been incurred even if the Customer had regularly backed up the data in accordance with the risk.
6.3 Dohop is not liable in cases pursuant to clause 6.1. for business losses, loss of profit and indirect damages.
6.4 Dohop shall not be liable to pay for damages or any financial or other obligation of the Customer should the Customer miss a Trip(s) listed in the Order Confirmation in any of the circumstances described in clause 5.
6.5 The limitations of liability set out in this section apply accordingly in favour of Dohop's directors, employees, representatives and vicarious agents.
6.6 Nothing in these Terms will limit or exclude any liability in a way that is not permitted under applicable law, including but not limited to, liability for damages resulting from injury to life, body or health due to negligence and/or any potential liability for violation of applicable data protection regulation.
7. How we may use your personal information
7.1 The personal information provided by the Customer as a natural person in accordance with these Terms:
(a) will be processed by Dohop as the Data Controller to process the Customer's payment for the Dohop Service Fee and to provide Dohop Connection Service if needed; and
(b) will be collected by Dohop and passed to the individual Booking Agents, acting as the Data Controller for the purpose of providing and processing payment for the Trip (i.e., flight, train trip, and/or other ancillary travel services provided by the Booking Agent).
7.2 Dohop might engage sub-processors to assist Dohop in providing and supporting the Dohop Connection Service.
7.3 Dohop stores the Personal Data until the claim expires according to these Terms.
7.4 All Dohop´s processing activities take place in accordance with the EU regulation 2016/679 on the protection and processing of personal data (“EU GDPR”), as well as by Dohop's Privacy Policy, which is available online at https://www.dohop.is/media/content/PrivacyPolicyEN.pdf. Please read the Privacy Policy before accepting the Terms of Dohop Connection Service.
7.5 Dohop encourages the Customer to contact Dohop at gdpr@dohop.com or by other means if the Customer has any questions or would like to exercise its rights according to the GDPR.
8. Miscellaneous
8.1 All agreements, contracts, matters and claims that may arise in relation to Dohop Connection Service shall be governed by and construed in accordance with Icelandic law. The District Court of Reykjavik, Iceland, will retain jurisdiction with respect to any such claims.
8.2 When travelling, the Customer must ensure that he/she (and, if applicable, all other members listed in the same Order Confirmation as the Customer) has the Order Confirmation number to verify the Order when contacting Dohop Service Centre. It is the Customer's responsibility to maintain contact with Dohop Service Centre and to respond to all communications either by email or phone when making use of the Customer Assistance Programme.
8.3 Dohop Connection Service is not a replacement for travel insurance. The Customer is responsible for making sure that he/she (and, if applicable, other members listed in the same Order Confirmation as the Customer) has the necessary travel insurance and Visa authorisation for the travelling route in place as the Customer sees fit or may be required under applicable law.
8.4 Dohop reserves the right to make changes to the Dohop Connection Service that shall not affect the Customer's use of the Dohop Connection Services, e.g., changes; i) to reflect changes in relevant laws and regulatory requirements; and ii) to implement minor technical adjustments and improvements without prior notice. More significant changes to the Dohop Connection Service will be notified to the Customer.
8.5 Dohop reserves the right to update these Terms to reflect changes in the Dohop Connection Services or how Dohop does business, for example, when Dohop adds new services, features, technologies or discretionary benefits (or removes old ones), for legal, regulatory, or security reasons, or to prevent abuse or harm. If Dohop materially changes these Terms, Dohop will provide the Customer with reasonable advance notice and the opportunity to review the changes, except in urgent situations, such as responding to legal requirements or for security reasons.
8.6 Each of the clauses in these Terms operates separately. If any court or relevant authority decides they are unlawful, the remaining paragraphs will remain in full force and effect.
8.7 If Dohop does not insist immediately that the Customer does anything it is required to do under these Terms, or if Dohop delays in taking steps against the Customer in respect of the Customer breaking this contract, that will not mean that the Customer does not have to do those things and it will not prevent Dohop taking steps against the Customer at a later date.
8.8 The terms are available in various languages. If there is a discrepancy between the versions, the English version shall be definite and prevail.
Reykjavik, Iceland 13 June 2023
Annex I
Withdrawal form
To:
Dohop Service Centre
Dohop ehf
Katrínartún 4
105 Reykjavík
Iceland
Via email to: service@dohop.com
I hereby give notice that I cancel my contract for the supply of the following service: Dohop Connection Service.
Ordered on: [date of the Order]
Name: [your name]
Address: [your address]
Date: [today's date]
Terms and conditions applied before 13 June 2023
Terms and conditions applied before 30 November 2021
Terms and conditions applied before 14 July 2021
Terms and conditions applied before 19 January 2021
Terms and conditions applied before 18 November 2020