Terms and Conditions 

These Terms and Conditions (“Terms”) apply to services offered and provided by Dohop through Dohop´s website, mobile application and by Dohop by other means. Terms that are capitalised have specific meanings, which are set out in clause 1. 

Dohop operates a search and booking engine (“Dohop Platform”) that allows you to search for travel services and products (“Third-Party Services and Products”) offered by various third-party providers, e.g., carriers and non-carriers (“Third-Party Service Provider(s)). One of the core advantages of our services is enabling you to search for Third third-party services and Products offered by various Third-Party Service Providers and book it in one seamless booking process (“Dohop Services”).

Dohop (also referred to as “we”, “us”, “our”) is Dohop ehf. a company incorporated and registered in Iceland. Its company registration number is 480904-3030, and its registered office is at Katrínartún 4, 105 Reykjavík, Iceland. Its registered VAT number is 85162. 

When we refer to you as our customer, we use the terms “customer”, “you”, and “your”. Any other individuals you include in an Order for a Self-Connected Trip shall be referred to as “Other Passengers”. Through the completion of a Self-Connected Trip, you represent that you have obtained all the necessary legal authorisation and consents from the Other Passengers for us to enter into the necessary agreements with the Third-Party Service Providers on their behalf and to provide Dohop with their personal data.

1.  Definitions 

1.1 In this document, the following definitions shall apply:

“Booking Price '' consists of the price for the Third Party Service and Products which is paid to the Third Party Service Providers for the completion of the Third Party Service Reservation and the Dohop Service Fee.  

“Dohop Services” is comprised of services which enable the Customer to search and book, in one seamless booking process, transport services and relevant ancillary services offered by various Third-Party Service Providers via the Dohop Platform, and provide Customers with a Order Confirmation of the Round-trip Journey selected by the Customer, as further specified under these Terms.

“Dohop Service Fee” means the fee as displayed on the booking page, and charged for the Dohop Services;

“Merchant on Record (MoR)” means Dohop in its capacity as a merchant on record for the Dohop Service Fee.

“Order” means the Customer’s orders to book and purchase Third-Party Services and Products from various Third-Party Service Providers via the Dohop Platform.

“Order Confirmation” means the confirmation of the Order for the Round-trip Journey, whereby the Customer and Other Passengers are listed.

“Round-trip Journey” means mixed roundtrip(s) that is selected and booked by the Customer via the Dohop Platform, that contains two (or more) separate and individual Third-Party Services (e.g., flight and/or train trips) where each Trip of the roundtrip is independent and with separate booking numbers provided by the relevant Third-Party Service Provider.

“Third Party Service Reservation” means the Customers order and confirmation of the Third-Party Service and Product with the individual Third-Party Service Providers. 

“Trip(s)” means each separate and individual Third-Party Service (e.g., flight and/or train trip) of the Round-trip Journey listed in the Order Confirmation.

2.  The Order

2.1 When placing an Order via the Dohop Platform, the Customer must provide all requested information and be aware that it is always the Customer’s responsibility to ensure that sufficient funds are available in the form of payment used to pay for the requested Order. The Customer is responsible for reading these Terms carefully and ensuring that the details in the Order are complete and accurate before submitting the Order. The Customer can change the information provided and correct input errors at any time until submission of its Order by using the tools available on the website/app.

2.2 The Customer acknowledges that Dohop never acts as an agent on behalf of Third-Party Service Providers (e.g., airlines, train companies or other booking agents). The Customer is booking the Trip(s) directly with the relevant Third-Party Service Provider(s), subject to each Third-Party´s Service Provider´s terms and conditions. Therefore, the Customer and Other Passenger, must study and accept the relevant Third-Party Service Provider´s terms and conditions before purchasing and submitting the Order. 

2.3 If the Customer makes an Order request for Other Passengers, the Customer acknowledges and undertakes that:

(a)   the Customer is responsible for ensuring that any relevant information provided in relation to the Order will be passed on to all members listed in the Order, where required; 

(b)   the Customer is responsible for all payments due from each and every person for whom the Customer makes the booking; and

(c)   the Customer has the authority to accept or decline all relevant terms and conditions (including the Terms) on behalf of all members of the Order.

2.4 Before purchasing and submitting the Order, the booking page will clearly outline the Dohop Service Fee and the cost of each Trip. Dohop acts as the MoR for the Dohop Service Fee, and payment(s) to the relevant Third-Party Service Provider for the Trip(s) is generally dealt with by them directly. The Customer must pay the Booking Price using one of the payment methods outlined on the booking pages. By submitting an Order, the Customer confirms that he/she is responsible for ensuring that the payment information provided is accurate and once the Order has been submitted, the Customer’s payment for the Booking Price will be verified against the Customer’s cardholder’s details. 

2.5 The Dohop Service Fee may change at any time, but possible price changes will not affect Orders the Customer has already completed.

2.6 The Order is placed when the Customer submits the Order via the relevant “book and pay” button. The Customer will receive an Order Confirmation from Dohop via email once payment for the total Booking Price has been approved, and then the Terms will become binding. The Customer will also receive a direct confirmation from the relevant Third-Party Service Provider for the Third-Party Service Reservation, i.e., airline and/or train tickets and invoices. It is the Customer’s responsibility to check and ensure that all documents from all relevant parties have been received and are in order and shall contact and inform the Dohop Service Centre (at  service@dohop.com or by phone at +44 1200 401410), or relevant Third-Party Service Provider, immediately if the Customer believes some of the documentation is missing or inaccurate. Dohop is not responsible for any issues arising from the Customer’s failure to ensure that he/she has received the correct and adequate documents..

2.7 On the Customer's credit card statement, there will be either a separate transaction, i.e., one for the Dohop Service Fee and each part of the individual Trip, or a single transaction from Dohop for the overall Booking Price.

2.8 Dohop never acts as a booking agent. Dohop does not make any statements or promises regarding the availability of any airline flight, train ticket, or any other Third-Party Services and Products, and all fares are subject to availability. Dohop is not responsible for email confirmation or ticket(s) from Third-Party Service Providers.

2.9 The Customer is responsible for ensuring sufficient funds are available on the Customer’s credit card before making a purchase and submitting an Order. Otherwise, in the case of a partially booked itinerary due to insufficient funds, the Customer will have to contact the relevant Third-Party Service Providers to cancel a partial booking. Dohop will not be liable if the Customer cannot cancel and receive a refund, and the Dohop Service Fee is not refundable. The aforementioned shall also apply should the Customer´s booking only be partially completed due to other reasons attributable to an action or omission on the Customer´s part. 

3.  How we may use your personal information

3.1 The personal information provided by the Customer as a natural person in accordance with these Terms:

(a)    will be processed by Dohop as the Data Controller to process the Customer's payment for the Dohop Service Fee and to provide the Dohop Service; and

(b)    will be collected by Dohop and passed to the individual Third-Party Service Provider, acting as the Data Controller for the purpose of providing and processing payment for the chosen Third-Party Service and Products (i.e., flight, train trip, and/or other ancillary travel services provided by the Third-Party Service Provider).

3.2 Dohop might engage sub-processors to assist Dohop in providing and supporting the Dohop Service.

3.3 Dohop stores the Personal Data until the claim expires according to these Terms.

3.4 All Dohop´s processing activities take place in accordance with the EU regulation 2016/679 on the protection and processing of personal data (“EU GDPR”), as well as by Dohop's Privacy Policy, which is available online at https://www.dohop.is/media/content/PrivacyPolicyEN.pdf. Please read the Privacy Policy before accepting the Terms of Dohop Connection Service.

3.5 Dohop encourages the Customer to contact Dohop at gdpr@dohop.com or by other means if the Customer has any questions or would like to exercise its rights according to the GDPR.

4. Liability and limitation

4.1 We represent and warrant to you that we shall provide the Dohop Service using personnel of required skill, experience, and qualifications and in a professional and workmanlike manner in accordance with generally recognised industry standards for similar services and shall devote adequate resources to meet our obligations under these Terms.

4.2 EXCEPT AS STATED IN THESE TERMS, WE DO NOT MAKE ANY OTHER WARRANTIES/GUARANTEES WHATSOEVER WITH RESPECT TO THE DOHOP SERVICES, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY OF TITLE; OR (D) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. THE PROVISION OF THE CUSTOMER SUPPORT SERVICES DOES NOT IMPLY OUR OBLIGATION, REPRESENTATION, OR WARRANTY REGARDING THE PROVISION OF ANY REQUESTED INFORMATION, COMMUNICATION, OR SERVICES THAT IS NOT SET FORTH EXPLICITLY IN THE AGREEMENT.

3.3We are not liable for any damage, harm or loss arising from actions or omissions of the Third-Party Service Provider or other third parties connected with the Round-trip Journey(s). Nor are we liable for any damage, harm, or loss arising out of your actions or omissions that are contrary to these Terms or the Third-Party Service and Product contract and reservation concluded between you and the Third-Party Service Provider; and we will not bear any responsibility for any damage and other negative consequences, such as denied boardings, cancellations of the Third-Party Service Provider Reservations, cancellations of loyalty programs of the Third-Party Service Providers, etc.

3.4 Nothing in these Terms will limit or exclude any liability in a way that is not permitted under applicable law.

5. Miscellaneous

5.1 All agreements, contracts, matters and claims that may arise in relation to these Terms shall be governed by and construed in accordance with Icelandic law. The District Court of Reykjavik, Iceland, will retain jurisdiction with respect to any such claims.

5.2 Dohop reserves the right to update these Terms to reflect changes in the Dohop Services or how Dohop does business, for example, when Dohop adds new services, features, technologies or discretionary benefits (or removes old ones), for legal, regulatory, or security reasons, or to prevent abuse or harm. If Dohop materially changes these Terms, Dohop will provide the Customer with reasonable advance notice and the opportunity to review the changes, except in urgent situations, such as responding to legal requirements or for security reasons. 

5.3 Each of the clauses in these Terms operates separately. If any court or relevant authority decides they are unlawful, the remaining paragraphs will remain in full force and effect.

5.4 If Dohop does not insist immediately that the Customer does anything it is required to do under these Terms, or if Dohop delays in taking steps against the Customer in respect of the Customer breaking this contract, that will not mean that the Customer does not have to do those things and it will not prevent Dohop taking steps against the Customer at a later date.

5.5 The Terms are available in various languages. If there is a discrepancy between the versions, the English version shall be definite and prevail. 

Reykjavik Iceland 3rd July 2023